Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and CleanWater LLC (“Company,” “we,” “us,” or “our”), a Texas limited liability company located at 77 Sugar Creek Center Blvd, Suite 600, Sugar Land, TX 77478.

By accessing or using our website at www.cleanwaterllc.co or by submitting a contact, quote, or service request form, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or submit your information.

You represent that you are at least 18 years of age. If you are under 18, you are not permitted to use our website or services.

2. Description of Services

CleanWater LLC provides water filtration and softening products and installation services for residential and commercial customers in the greater Houston, Texas area. Our website serves as an informational resource and a means for prospective customers to request quotes and schedule consultations.

We reserve the right to modify, suspend, or discontinue any aspect of our services or website at any time without prior notice.

3. SMS / Text Message Terms

3.1 Opt-In Consent

By checking the SMS consent checkbox on our contact or quote request form, you expressly consent to receive SMS text messages from CleanWater LLC at the mobile phone number you provide. This consent is not a condition of purchasing any product or service from us.

3.2 Types of Messages

By opting in, you may receive the following types of SMS messages from CleanWater LLC:

• Appointment reminders and scheduling confirmations
• Order and service confirmations
• Account and service status notifications
• Responses to your service inquiries
• Transactional messages related to your account or orders

We will not send promotional or marketing SMS messages without your separate, explicit consent.

3.3 Message Frequency

Message frequency may vary based on your service activity. You may receive between 1 and 5 messages per month. We will notify you if this changes significantly.

3.4 Message & Data Rates

Standard message and data rates may apply. You are solely responsible for any fees charged by your wireless carrier. CleanWater LLC is not responsible for any charges incurred through your mobile carrier.

3.5 Opt-Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any message we send you. Upon receipt of your STOP request, we will send you one final confirmation message and remove your number from our messaging list. No further SMS messages will be sent.

3.6 Help

For help or support regarding our SMS communications, reply HELP to any message or contact us at support@cleanwaterllc.co.

3.7 No Sharing of SMS Data

Your mobile phone number and SMS opt-in consent data will not be shared, sold, rented, or transferred to any third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent information is excluded from all data-sharing arrangements and is used solely for the purposes described in these Terms and our Privacy Policy.

3.8 Supported Carriers

SMS messaging is available through most major U.S. wireless carriers. Carrier support is not guaranteed for all carriers. CleanWater LLC is not responsible for delayed or undelivered messages due to carrier issues.

4. User Conduct and Prohibited Activities

By using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws or regulations
• Submit false, misleading, or inaccurate information in any form
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Attempt to gain unauthorized access to any portion of our website or systems
• Introduce any viruses, malware, or other harmful code to our website
• Engage in any conduct that could disable, overburden, or impair the website
• Use automated tools or bots to scrape or collect data from our website without permission

5. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of CleanWater LLC or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any website content without our prior written consent.

6. Quotes, Pricing, and Purchases

All product and service prices displayed on our website are subject to change without notice. Submission of a quote request form does not constitute a binding purchase agreement. A binding agreement is only formed when we provide a written quote or proposal that you accept in writing, and we confirm acceptance.

We reserve the right to refuse service to any customer for any lawful reason.

7. Disclaimer of Warranties

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranties about the accuracy, reliability, or completeness of any information on our website.

8. Limitation of Liability

In no event shall our total liability to you for all claims arising out of or related to these Terms or your use of our website exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless CleanWater LLC and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of or access to our website; (b) your violation of these Terms; or (c) your violation of any applicable law or the rights of any third party.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the terms of our Privacy Policy. Please review our Privacy Policy carefully, particularly the sections governing SMS consent and data collection.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

12.2 Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter informally by contacting us at support@cleanwaterllc.co. If informal resolution is unsuccessful, disputes shall be resolved in the state or federal courts located in Fort Bend County, Texas, and you consent to the exclusive jurisdiction of such courts.

13. Changes to These Terms

We reserve the right to modify these Terms at any time at our sole discretion. If we make material changes, we will provide at least 30 days’ notice by updating the “Last Updated” date and posting a prominent notice on our website or sending an email notification to the address you provided.

Your continued use of our website after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our website.

14. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged in writing by us.

15. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements or quotes, constitute the entire agreement between you and CleanWater LLC regarding your use of our website and services, and supersede all prior and contemporaneous agreements, representations, and understandings.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: