Privacy Policy

1. Introduction

CleanWater LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.cleanwaterllc.co and when you submit a request or opt into communications with us.

By using our website or submitting your contact information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or submit your information.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out our contact or quote request form, we collect:

• Full name
• Email address
• Phone number (including mobile phone number if provided)
• Any message or details you voluntarily include

2.2 SMS / Text Message Consent

If you check the consent box on our contact form, you are explicitly opting in to receive SMS text messages from CleanWater LLC. We collect and store your mobile phone number and your consent record, including the date and time of opt-in.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests, inquiries, and service questions
• To send you SMS text messages you have opted into, including appointment reminders, order confirmations, service updates, and account notifications
• To send transactional emails related to your requests or orders
• To improve and optimize our website and services
• To comply with legal obligations
• To prevent fraud and ensure security

We do NOT use your information to send unsolicited marketing messages unless you have separately opted in to receive such communications.

4. SMS / Text Message Communications

4.1 Opt-In

By checking the SMS consent checkbox on our contact form, you consent to receive SMS text messages from CleanWater LLC to the mobile number you provided. Message types include appointment reminders, order confirmations, service updates, and similar transactional notifications.

4.2 Message Frequency

Message frequency may vary depending on your service activity. You may receive between 1 and 5 messages per month. We will not send you marketing or promotional texts without your separate explicit consent.

4.3 Message & Data Rates

Standard message and data rates may apply. You are responsible for any fees charged by your wireless carrier for receiving SMS messages.

4.4 Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further SMS messages will be sent to your number.

4.5 Help

For assistance, reply HELP to any of our SMS messages or contact us at support@cleanwaterllc.co.

4.6 No Third-Party Sharing of SMS Data

We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in consent data to any third parties or affiliates for marketing or promotional purposes. All SMS originator opt-in data and consent information is excluded from any data-sharing arrangements described elsewhere in this policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics).
• Advertising Cookies: Used by third-party partners (e.g., Google AdSense/DoubleClick) to serve interest-based ads.

You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

6. How We Share Your Information

We may share your personal information in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or serving you (e.g., CRM platforms, scheduling tools, email service providers), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets, with prior notice to you.
• Your Consent: For any other purpose with your explicit consent.

We do NOT sell your personal information to third parties. We do NOT share your mobile number or SMS consent data for marketing purposes.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to certain legal exceptions
• Opt-Out of SMS: Reply STOP at any time to stop receiving text messages
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time

To exercise these rights, contact us at support@cleanwaterllc.co.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately at support@cleanwaterllc.co and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. If material changes are made, we will provide notice via email or a prominent notice on our website prior to the change becoming effective. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: